Remote Invigilation Service Customer Support

By harnessing innovative new technology, Pearson are delighted to be able to offer students in exceptional circumstances the opportunity to sit their Pearson Edexcel International GCSE exams (either onscreen or on paper, depending on the subject) in their chosen home environment.

We have produced several guidance documents to help you understand the service and how it works:

Pearson Remote Invigilation Service Webpage

Pearson Remote Invigilation Service Student Handbook

Sitting a paper-based exam via the Pearson Remote Service – step by step guide

Sitting an onscreen exam via the Pearson Remote Service – step by step guide

What do you need help with today?

If you are a participating school, parent or invigilator and you have a query relating to the Remote Invigilation Service not covered in the guidance above, please complete the form below and we will respond to you within 48 hours.
I am a

This support channel is monitored more closely during systems familiarisation exercises and high stakes exams to provide students and families with prompt support. If you are unable to access a systems familiarisation exercise or high stakes exam, and require urgent guidance, do not complete the form, but please call us on +44 (0) 203 980 5656 instead and state that your call relates to the Remote Invigilation Service.

I am a:-

Full Name

Email Address

Centre Number ( NCN ) if applicable

School/College name ( if applicable )

Please provide as much information as possible regarding your query

Please provide any supporting evidence (pdf format)