PLEASE READ
Update 4 April 2020, 10:00 BST: We are experiencing score delays with our Online Scored Practice Test. We are aware of these delays and are working on resolving them. 

We understand how important getting results quickly is, and we are prioritising resolving the issues. Please accept our sincerest apologies for the inconvenience. 

We expect normal service to resume in the next 48 hours and greatly appreciate your patience. 

Please DO NOT submit a form if your scores are delayed. We recommend you check your account in the next 48 hours. 

Due to the volume of enquiries we will not be able to update you personally via email, so we highly recommend that you periodically check your Practice Test account for your scores and use this page for any upcoming updates about this issue. 

Important
Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you.
This form is ONLY for Practice Test related enquiries. 

We would like to assure you that our hard working team will look over your enquiry as soon as possible.


If you do not receive a response within 2-5 working days (excluding weekends and public holidays), we suggest that you check your registered email's spam and junk folders, prior to reaching out again to our Customer Service Team. Duplicate email enquiries may slow down our progress.


Please do not submit the same form twice as it may delay the response time.


We appreciate your patience if your specific enquiry requires more than 2-5 working days. 


Thank you again for your interest in PTE. 


Test Taker`s details

Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.



Where you are planning to take PTE Academic

Please note, that the practice test account details are not the same as the PTE Academic account.

In case you don`t enter the correct email address, we will not be able to assist you.



In case you don`t enter the correct email address where you received the confirmation email at, we will not be able to assist you.

In case you don`t enter the correct order number you received from Pearson, we will not be able to assist you.


In case you don`t enter the correct username you received from the third-party seller, we will not be able to assist you.

In case you don`t enter the correct order number you received from the third-party seller, we will not be able to assist you.



Important
Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section Delayed Score report. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you. 

Important
Regarding PTE Academic Live Test, please review our Contact Us page and select the following section: "I need help with PTE Academic" and select the relevant section Delayed Score report. It is important that you submit your request accordingly to ensure that your request is handled by the dedicated team. Please do not Submit this form regarding PTE Academic Live Test related queries as we will not be able to assist you.