Thank you for contacting us regarding your delayed score

Test results are typically available within 5 working days. Occasionally, scores may be returned in less than 5 working days. Seldomly, results may be delayed. As soon as your scores are made available, you will receive an email.

When did you take your test?

5 working days or less since I took my test (weekend, public holidays do not count)Over 5 working days since I took my test (weekend, public holidays do not count)

Important

We kindly ask that you wait patiently. You will receive an email from PTE when your score is ready to be released. However, you can log into your account at any time. Learn how to access your score once it is available.

Important

We recommend checking your junk or spam email folders as the email may be there. You will be able to log into your account at any time. If you still have not received your score after 5 working days from your test, and you have not received contact from PTE, please fill out the form below and our Customer Service team will investigate further.

Do you still wish to contact us?

YesNo

Test taker's details

First/Given Name

Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Last/Family Name

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Make sure that your email is the same what you used for your registration.

Please enter your email address again

Make sure that your email is the same what you used for your registration.

PTE ID

Registration ID

Case number (if a case number has already been provided)

Telephone number (including country code)

Country/Region where you are taking the test in

Address Line 1

Address Line 2

City

Country

State

Provinces

State/Province

Postal code

Reason (please be as specific as possible)

Important

I understand that scores may be returned in less than 5 working days and results may be delayed.

As soon as my scores are made available, I will receive an email and I will also be able to log into my account at any time.

Yes

I have read and agreed to Privacy and Cookies Policy and consent to the collection, use, transfer, and disclosure of my personal data to Pearson VUE and its authorized third-party service providers that may be located in the U.S. or outside of the country where I am located.

Yes