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Update 21 November 2019, 19:00 BST: We are currently unable to publish score reports for PTE Academic via our website. We apologise for any inconvenience and hope to resume the service soon. Please note that our registration, booking and test taking services are unaffected.

We understand how important getting results quickly is, and we are prioritising resolving the issues. Please accept our sincerest apologies for the inconvenience. 
We expect normal service to resume in the next 48 hours and greatly appreciate your patience. 

Please DO NOT submit a form if you are missing your score report. We recommend you check your account in the next 48 hours. 

Due to the volume of enquiries we will not be able to update you personally via email, so we highly recommend that you periodically check your account for your scores and use this page for any upcoming updates about this issue. 

Thank you for contacting PTE (Score related)

We would like to assure you that our hard working team will look over your enquiry as soon as possible.

If you do not receive a response within 2-5 working days (excluding weekends and public holidays), we suggest that you check your registered email's spam and junk folders, prior to reaching out again to our Customer Service Team. Duplicate email enquiries may slow down our progress.

Please do not submit the same form twice as it may delay the response time.

We appreciate your patience if your specific enquiry requires more than 2-5 working days. 

Thank you again for your interest in PTE. 
Test taker's details

Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Make sure that your email is the same what you used for your registration.

Make sure that your email is the same what you used for your registration.






Important
If you raised an incident at the test centre, we may not be able to investigate your matter without a case number.