If you are physically unable to attend the test center on the day of your test because of illness or Family emergency, Pearson may agree to a one-off reschedule.
Please note, that if any of your test has been rescheduled free of charge due to medical illness or family emergency previously, we will not be able to consider your request this time.
We may agree to reschedule the test free-of-charge. You will need to submit this online form within 14 full calendar days of the scheduled date of the test. Please note, that you must provide medical evidence which has to be attached at the bottom of this online form.
Acceptance of evidence is at our discretion. No test may be rescheduled more than once for medical or family reasons. There is no automatic right to re-book or obtain a refund if you cannot sit a test for medical reasons. Any request less than 14 days prior to the test date shall be subject to a cancellation fee as set out above.
Where you have registered using a voucher, please contact the outlet from which you obtained or purchased the voucher. Pearson cannot provide any direct refunds for voucher registrations. If you paid by credit/debit card, any refund will be credited back to the original credit/debit card or bank account. For a full breakdown of fees, please contact the customer service
team in your region.
Once your request is approved or refused, you will be contacted via email in 3-5 working days. In case you have not heard from us in 5 working days, please check your email spam folder.