Thank you for contacting PTE

We would like to assure you that our hard working team will look over your enquiry as soon as possible.

If you do not receive a response within 2-5 working days (excluding weekends and public holidays), we suggest that you check your registered email's spam and junk folders, prior to reaching out again to our Customer Service Team. Duplicate email enquiries may slow down our progress.

Please do not submit the same form twice as it may delay the response time. We appreciate your patience if your specific enquiry requires more than 2-5 working days. Thank you again for your interest in PTE. 

If you are unable to log into your My PTE account, please follow the below troubleshooting steps before you submit your request:
1. Try to log into your account by using a different computer.
2. Ensure that you remove the web page from your favourites and then try to access the website by entering the site manually. 
3. Ensure that you delete your cookies and history. You are supposed to delete your cookies and history with only ONE open browser open. Once you deleted your cookies and history, please close the open browser.
4. Please reopen your browser and try to access the website.
5. If it still does not work after reopening the website, you are supposed to shut down your computer and finally try to open our website by using a different browser.
 


Test taker's details

Spell your first and middle names as they appear on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field. Please note, the only acceptable form of ID is the passport in most countries.

Spell as it appears on your government issued ID. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Make sure that your email is the same what you used for your registration.

Make sure that your email is the same what you used for your registration.








Important
If you raised an incident at the test centre, we may not be able to investigate your matter without a case number.