Pearson ELL
Customer Success & Support Rep (CSSR)

Contact Us Form

Our Customer Support & Success Representative team is dedicated to ensuring the success of educators, key accounts, and reps by providing the best support possible. Use this dedicated form to contact the Customer Support & Success Representative team in your region. For general student support, please visit https://support.pearson.com/globalelt

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Who is Requesting Support

Select Your Role

Information for the person completing this form.

Country

For Pearson Employees Only

Pearson Employee Name

Pearson Employee Email Address

A Pearson email address must be provided.

Customer School/Company Size

Customer Value

Tell Us About the Customer

First Name

Last Name

Email Address

State

School/Company Name

Tell Us About the Problem to Solve

Type of Problem/Request

Subcategory

Product Access Code (where applicable)

Pearson OneCRM or ServiceNow Ticket ID (where applicable)

Your Username (where applicable)

Product You are Using

Description of Problem

Please provide as much information as possible about the problem, including the customer's username, any specific access codes, error messages, or attachments any documents for consideration.

Attachments

Please include any document, screenshots, or error messages

Access Code Request Details

I need access code(s) for a:

TeacherStudent

Teacher Access Code Details

Product Title (full name, level, edition):

ISBN:

To request codes for more than 1 ISBN, please click on "Add another response"

Number of Access Codes:

Student Access Code Details

Product Title (full name, level, edition):

ISBN:

To request codes for more than 1 ISBN, please click on "Add another response"

Number of Access Codes:

Additional Information

Attached Invoice/PO

Access Code Request Details

Access Code Details

Product Title (full name, level, edition):

Product ISBN

Additional Information

Attachments

Pearson ELLCustomer Success & Support Rep (CSSR)Contact Us Form

Pearson ELL
Customer Success & Support Rep (CSSR)

Contact Us Form