PTE Customer Support form: step 1 of 2

How can we help you?

Please choose a question topic below and fill out the form, and we will direct your question to the right people in our Customer Support team.


We will be back in touch with you typically within 2–5 working days.


Thank you!









Please ONLY fill this form out if you are advised to by our Customer Support team by email/live chat or phone, or if you are confident that you created more than one account and you are able to provide both of your PTE IDs.


We will aim to merge your profiles as quickly as possible; this may take 3–5 working days. We will contact you if we require any additional information.









Thank you – you may now close this form, or go back to the PTE Help Center.


Thank you – you may now close this form, or go back to the PTE Help Center.


Thank you – you may now close this form, or go back to the PTE Help Center.


Thank you – you may now close this form, or go back to the PTE Help Center.

If you would like to apply to an institution or organization not listed on our list of who accepts PTE, you can register your request with us and we will contact the institution on your behalf.


Submit your request


Note: we cannot guarantee that the institution will choose to accept your score.



Thank you – you may now close this form, or go back to the PTE Help Center.
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While many PTE Academic and UKVI test takers get their scores within 48 hours, please allow up to 5 working days to receive your score. Please wait at least 5 days before contacting us for help.




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While many PTE Home test takers get their results within 48 hours, please allow up to 5 working days to receive your resultsPlease wait at least 5 days before contacting us for help.



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If you would like to request a rescore, you should telephone our Customer Support team – we cannot address your request through this form or through Live Chat.


Please go back to our Help Center homepage and look up your local Customer Support contact number.

If you would like to request a rescore, you should telephone our Customer Support team – we cannot address your request through this form or through Live Chat.


Please go back to our Help Center homepage and look up your local Customer Support contact number.



If you have a query or issue with one of our individual preparation materials (Question Bank, English Booster, The Official Guide to PTE Academic), please complete this dedicated form. Thank you.


If you have a query or issue with one of our preparation packages, please complete this dedicated form. Thank you.



Thank you – you may now close this form, or go back to the PTE Help Center.

If you would like to provide feedback or register a complaint, please complete our Feedback and Complaints form. Thank you.


PTE Customer Support form: step 2 of 2

Please provide some information about you and any bookings you have made to help us handle your query.





You can find your PTE ID in your myPTE account.

You can find your Registration ID in your myPTE account, located under ‘Activity’.
Your personal details

If you have an account, please spell your name as it appears on your account. If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

If you only have one name, enter it in the Last Name/Surname/Family name field and enter a full stop (.) in the “First Name” field.

Email address[single line text] subtext: Please make sure that your email address is the same one you used for your registration, if applicable.




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