Pearson Support

If you are encountering issues with activating your access code please follow the link below:

https://support.pearson.com/globalelt/s/contactsupport?language=en_US

You will be asked to provide the following details: your role (tell us if you are a teacher, a student, an admin etc.), the name of the product you want to activate, the category of the issue (select Access Code),
the subcategory (select My Access Code doesn't work), and a short description of the issue (e.g. An error occurs when I try to activate my access code).

For Higher Education products please visit: https://support.pearson.com/getsupport/s/contactsupport

Role

Please select your role

Please visit: https://support.pearson.com/globalelt/s/contactsupport?language=en_US to contact us. Our Customer Support Team will accompany you.

Please visit: http://mypearsonhelp.com/teachers to contact us. Our Customer Support Team will accompany you.

Please visit: http://mypearsonhelp.com to contact us. Our Customer Support Team will accompany you.

Contact Details

Name

Email

Country

Contact Details

Name

Email

Country

Request Details

Platform

Product

Local CRM ticket number for reference (e.g., Zendesk ticket number)

Category

SubCategory Access Code

SubCategory Account Information

SubCategory Assignments and Content

SubCategory Assignments - How To

SubCategory CD/DVD

SubCategory Course Enrollment

SubCategory Course Management

SubCategory Customer Onboarding

SubCategory Gradebook - How To

SubCategory Learning resources / Examination

SubCategory Login & Password

SubCategory Messaging & Email

SubCategory Online Purchase (CS Issue)

SubCategory Other

SubCategory Pearson ELT qualifications

SubCategory Platform Technical Issues

SubCategory Product Activation

SubCategory Product Catalog Questions

SubCategory Program Admin

SubCategory Registration

SubCategory Scores & Gradebook

SubCategory Training

SubCategory Webinars and teachers training online

Please attach the Batch Registration template and we will assist you.

Device

Operating System

Browser name and version

Describe the issue

Attachments

test hidden

Contact Information