Pearson Support
If you are encountering issues with activating your access code please follow the link below:
https://support.pearson.com/globalelt/s/contactsupport?language=en_US
You will be asked to provide the following details: your role (tell us if you are a
teacher
, a
student
, an
admin
etc.), the name of the product you want to activate, the category of the issue (select
Access Code
),
the subcategory (select
My Access Code doesn't work
), and a short description of the issue (e.g.
An error occurs when I try to activate my access code
).
For
Higher Education products
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Cook Islands
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Ethiopia
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Faroe Islands
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French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
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Guinea
Guinea Bissau
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Holland
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Philippines
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Poland
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Samoa
San Marino
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Scotland
Senegal
Serbia
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Sierra Leone
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Slovenia
Solomon Islands
Somalia
South Africa
South Korea
Spain
Sri Lanka
Suriname
Swaziland
Sweden
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Tajikistan
Tanzania
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Turks and Caicos Islands
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Category
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Access Code
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SubCategory Access Code
Please select...
Access code doesn't work
Access code is already redeemed
Access code is expired
Access code is unreadable
Asking if the code has been used
Asking if they can reuse a code
Asking what a code is good for
Asking when the code expires
I bought the wrong access code
I didn't receive my access code after my online purchase
Missing field to enter access code
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Product mismatch
Requesting Instructor/Teacher Access Code(s)
Requesting Student Access Code(s)
SubCategory Account Information
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Company/Institution/School Update Request
Create Institution
Create student account (User)
Delete account
Delete Institution Information
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Other
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Student IDs
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SubCategory Assignments and Content
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Equipment Check is not working
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I cannot play video or hear audio
I cannot record my voice
I cannot upload my own content
I need help deleting assignments
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My students do not see my assignments
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SubCategory CD/DVD
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Content error
I am getting Authentication failure message
I am getting error message
I am having installation issues
I need to request Access file
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My disc is damaged/scratched
SubCategory Course Enrollment
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I am getting error message
I am having issues with Batch Registration
I need help creating a course
I need to transfer my students and grades to another class
Move student from a course
My Course ID is not accepted
Other
Register student in a course
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SubCategory Gradebook - How To
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LS gradebook setup
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Setup Gradebook Sync (3PL)
SubCategory
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Need to get in touch with sales rep
Sample & other learning resources request
SubCategory Login & Password
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I am getting an error message at log-in (I cannot log-in)
I forgot my Login Name
I forgot my Password
I need to update my profile:Name, Email, etc
I want to change my password
SubCategory Messaging & Email
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I'm getting error message
I cannot send messages to my students
SubCategory Online Purchase (CS Issue)
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Information request
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No Answer
Pearson Transfer - Not Support
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Transfer to Credit
SubCategory Pearson ELT qualifications
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I need information about LCCI
I need information about PTE
SubCategory Platform Technical Issues
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SubCategory Product Activation
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Activation
Integration of Product - Institution
Update Number of Licenses
Upload New Product - Institution
Upload New Product - Teachers
Verify License Expiration Date
SubCategory Product Catalog Questions
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A price quote
Choosing the right textbook
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SubCategory Registration
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Error: Browser Not Supported
Error: OS Not Supported
How to register
I need help with Batch Registration
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Registration Error Message (Not related to OLP)
Unable to successfully complete
SubCategory Scores & Gradebook
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I cannot export the Gradebook
I cannot see the scores in the Gradebook
I cannot upload results
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I need help to upload results
The scores in the Gradebook are inaccurate
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SubCategory Webinars and teachers training online
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Please attach the Batch Registration template and we will assist you.
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